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We update current produce pricing and boxes every Friday.  

Simply sign up for an account and subscribe to a box.

Once you have signed up you can go online weekly to substitute items or add items to your order. Orders and changes are due Sunday at 11pm for the upcoming week's deliveries.  Our service is VERY flexible!

You can add other boxes or individual items.  

These additions can be one-offs or you can set them on autoship to suit your needs. 

When you sign up you enter your credit card info.  Each week we will automatically invoice your order to your card.  Easy peasy! If you prefer to send in your payment by e-transfer, just make sure you send it in prior to Sunday night.  The amount will be applied to your account and your account will not be charged. **Make sure to note the name on your account if you are sending from a different bank account.  If you send in using your partner's bank or your business account sometimes we can't match the payment to the right person. 

No problem!

To skip a single week select "my account", then "upcoming deliveries", and then "skip"

To go on an extended holiday select "my account", then "delivery hold" and then set the dates you will be away.

You can add more boxes/items to your order through our online store.

Prices can fluctuate each week for fresh produce.  We update them by Friday Morning.

Be sure to finalize your order by 11pm on Sunday. Anything left in your cart will be sent to you.

The system cuts off changes to orders Sunday evening. 

We are committed to delivering your product efficiently and quickly, while minimizing our carbon footprint  For local deliveries we offer re-usable totes.  Please remember to leave your tote outside to swap out.  There is a $20 bin deposit on your first delivery.  The totes are sanitized and put in quarantine for 7 days before they are used again. We will also use insulated liners for your dairy and meat. These can be sent back for sanitization and re-use. In the summer we use frozen waterbottles as icepacks which can be sent back for sanitization and re-use. 

 

For northern communities we used recyclable boxes made in BC.  We often get asked if we want them back to re-use.  We would LOVE to able to re-use them but food-safe doesn't allow us to re-use cardboard.  The cardboard is made from recycled material and can be composted or recycled.  Donate them to your local food bank to use again!

 

Absolutely!

Simply login to your account and make substitutions.

You do this by selecting "customize box" and then on the right hand size click the "x" for items you want to remove.  On the left you can scroll through substitution options that you can "+" or +-".  
**The system will let you add more than the box value to allow you to order more if you like.  Keep an eye on the total on the bottom right to stay within your budget. 

Boxes are available for adjustment on Friday, with a cut off of Sunday.  You can shop all week long and add to your cart, but you can only make changes to your box between Friday and Sunday.  Produce prices are updated weekly on Friday mornings, so if you add produce to your order before then the price might change.

Remember that any times left in your cart on Sunday will be sent to you.

If you have an allergy to a product you can add it in your customer profile.  Note that no matter what we will be removing this item from your box if we see it in there. 

Dealing with fresh produce we sometimes get stuff showing up not so awesome.

We may substitute up to 3 items within your box (something of the same or more value). 

Don't want subs? no problem! Please order a la carte outside of a regular subscription box.

No questions asked!

We deal with fresh produce, so we know there will be the odd item in your box from time to time that spoils on the way there, or that our packers missed catching.  Simply snap a shot with your phone and send us an email and we will credit your account, no problemo! How many times have you brought stuff home from the grocery store to find it not looking so hot.  This makes your returns easy-peasy! Please keep in mind that this produce is organic so absolute perfection is not our goal, our goal is a sustainably produced, nutritious product.  The odd bump or scuff can easily be cut around.

Over the weekend we process refunds and frozen-item adjustments, if you haven't seen your credit by 10 am Monday, please send us an email. 

Hey, it happens!

Unfortunately the pickup locations will not be equipped to store items safely overnight.  

Pickup locations will give a courtesy call before closing. 

Food quality and safety cannot be guaranteed for late pickups so if boxes are left and not claimed the food will be donated to a charity.  Refunds cannot be given for boxes not picked up. 

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You can cancel at anytime! 

Give us a try without any kind of contract.  We do recommend giving at least three boxes a whirl to see the variety.  

There is an order minimum of $50.  Want to order less? No problem, we will simply apply a small packing fee of $5 to that order.

All of the produce (fruit/veggies/herbs) we sell is Certified Organic unless stated otherwise.  

We do support farms in Transition.  What does this mean? There is a 1-3 year transition period a farm enters as they are getting certified.  They must use organic practices for the "transitional" time.  We will label these farms as "transitional". 

Sometimes we will bring in something that we can't get in Certified Organic like Asparagus, but we will always identify it at "conventional".

We have you covered!

We have developed relationships with existing organic food

distributors to subsidize items that are out of season.  

We will prioritize food grown closest to British Columbia.  

There are a few farmers that are on the verge of starting year round green houses.

 If we can show them there is a market, maybe we can stimulate

some local food production 12 months of the year! 

Home and Pick-up lcoation delivery in the North Okanagan is free within town for orders $50 or more ($5 delivery charge for less than $50 orders) If you live outside the core area of town, a small delivery fee of $7.50 is applied (this includes West Kelowna and Fintry). If you live slightly out of our delivery area send us an email and we will hook you up with an account with a small delivery fee.. 

Refrigerated shipping to "outreach" communities are based on your location as follows (the first number is for orders less than $50, the second is for orders more than $50)
Prince George, Merritt, Fort St John, Dawson Creek $13.50/$8.50
Chetwynd,TumblerRidge,GrandePrairie$15/$10

Yay - we LOVE local maker and farmers and can't wait to partner with you.

Please send your price list to purchasing@farmbound.ca with all of your info including wholesale/retail price and your story! We want to hear about you, the ingredients you chose, and your vision behind your company. 

Samples really help, sometimes holding your goods in our hands and tasting them makes us go WOW!
Krystal and Malia
Farm Bound
1801Kalamalka Lake Road
Vernon BC
V1H6V5

 

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